Five things on Friday #64

Things of note for the week ending March 21st, 2014.

Jaws

1. Retro Film Posters
I’m such a sucker for this kind of stuff. The Jaws one above is super-subtle but there’s a Die Hard one which rocks my face off and an Iron Giant one that makes my heart leap. Go look, and enjoy.

2. The Circle of Life
This National Geographic video of a jaguar taking out a crocodile has done the rounds a lot (so much so that by the time I saw it it was already an animated gif) but still, it’s so badass you just have to watch it again.

3. Eat Sleep Social

Eat Sleep Social

There aren’t that many social media blogs that I read regularly, let alone recommend. However Eat Sleep Social is one of the better ones I’ve come across. I do read it regularly and look at that, here I am recommending you do the same. Amazing.

Hop to it.

4. Batman vs Terminator
This is cool.

5. Life Improvement: Five Simple Emails
Every now and then, one of these ‘Improve your life in five easy steps!’ things actually makes sense. This is one of those times. Read it, and then do the hard part – make it happen.

And we’re done.

Well, nearly. Here’s three bonus things  –

Now we’re done.

 

5 things brands can learn from the Bieber debacle

Come on, you all knew this was coming.

It has not been a good few days for the global superstar. Where do we begin?

The #BieberBacklash (yes, that’s actually a hashtag) began when he had the ‘worst birthday‘ after being ejected from a London club for allegedly smuggling underage fans/guests through the door.

It’s a tough life, right? #BieberProblems.

Then, over the weekend, a seemingly innocuous tweet kicked off a fracas after Beiber RT’d a (SHOCK HORROR) a non-fan for saying she liked his new album.

The  Drum reports:

‘A succession of embittered fans jealous that their idol had deigned to retweet someone other than themselves who wasn’t a ‘real’ fan duly emerged with a series of hate filled tweets; including @julietesqueda who wrote: ‘Not really a fan of Justin Bieber but his acoustic album is really good!’’

Finally, last night, the Biebs was not one but two hours late arriving on stage on the opening night of his four day stint at the O2 . On a schoool night too? Never. Never say never. 

But OK, let’s look at this properly – what can brands learn from this?

1. Think before you Tweet
A few years ago, an agency head got into trouble after being somewhat unkind about the city where his main client was based. A silly error and, looking back through the mist of social media evolution, it seems like it’s a mistake of days gone by. But still, the lesson stands true: think before you tweet and never, ever tweet angry.

2. Reward existing fans, as well as new ones
Advocacy is everything. And, as innocent as it is to celebrate the acquisition of a new fan, treating all others in the same way will reap the benefits in the long term. In short: existing customers matter. Many service providers have got into the habit of offering their latest and best promotions (or at least deals of equal value) to both sets of customers. In future, Bieber might do too.

Sidenote: see also the death of ‘Our 2000th follower wins X!’ competitions. If you see this in action, call it out!  Why would anyone want to reward this brand new person when the 1999 have been supporting your growth along the way? It doesn’t make sense.

3. Know your audience
Whenever you kick off ANY kind of social media activity it is essential you understake a number of listening exercises to not only understand the current landscape of the market you’re working in but to also understand your audience. If Bieber had any insight – or had done any research – he would’ve known the following:

  • Monday night is a school night yo!
  • Travelling in (and out of) London late at night isn’t a fantastic experience (especially for young kids)
  • If he didn’t hear the boos from his dressing room then he certainly should/could have read about their disappointment online

4. Under-promise, over-deliver
Keeping your brand promises my seem like an easy and obvious one but it’s amazing how often many different brands forget this (at the expense of their fans and consumers). If you’re going to promise an AMAZING concert to all of your LOVING fans at a specific time, then you better make sure it happens.

And if you don’t – if you over-promise and under-deliver -well, then you really need to –

5. Invest in a Crisis Comms plan
Plan for the worst. Know what to do when things go wrong. At the time of writing, the Biebmeister is still yet to address the wealth of disappointed fans that had to leave the O2 early last night. A good crisis comms plan would know what to do in this situation: be that have the man(?) himself apologise on stage or even consider refund the ticket money – there are many different ways he could make this situation better. 12hrs later: none are yet to appear.

Irrespective of your opinion on Bieber-mania, there are a many, many unhappy fans sitting down at school today who feel let down by their beloved idol.

Read over the above again and just think: could it happen to you?

 

 Image via Adam Sundana on Flickr

1000heads: Boxing Clever

On my morning trawl of the internet this morning (on the search for awesome content to share over the newly awesome 1000heads Twitter feed), I came across this awesome video from HBO.

[contains mild swearing]

You’re forgiven if you don’t stick around for the whole thing; although compelling, if you’re no boxing fan then I doubt you’ll be that intrigued.

But, what amazes me is that HBO managed to get these two men in the same room for that amount of time. The ‘Face Off’ series is – to my surprise – nothing new. HBO have been pulling this off for some time now, but the best part is they’ve been posting them up on YouTube.

Yes!

At the time of writing the video only has 302 views but, with the world lining up to watch potentially the biggest fight of the year (and in spite of it weighing in at a hefty 12minutes), there is huge huge viral potential here. HBO have, unlike many other US-based media owners, allowed the clip to not only be embedded but also to be seen outside of the United States. With two weeks to go between now and the first ring of that bell, the build up is only just beginning and this video will fly.

“You don’t make a viral video, you can merely set the conditions and hope that something goes viral.”

HBO have a history of being fairly savvy online, their Twitter presences stretch far and wide and happily interact. One quick glance at the @HBOBoxing stream and you can see not only conversations with the fans, but also RTs of their content as well as that of their other flagship shows such as Game of Thrones.

This kind of social media integration cross-channel and cross-platform is exactly the kind of thing media producers, globally, should be implementing right now. HBO are clearly leading the way and one can only wonder what they might have lined up on Fight Night to help manage the huge global audience tuning in to watch Haye take on Klitschko.

Like X-Factor here in the UK and the Superbowl over in the US, this fight has the potential to create massive impact through social media both from an action/blow-by-blow standpoint but also from the perspective of potential advertisers.

It may seem silly to point it out, if you’re reading this you may even think that it goes without saying but – just in case – if you’re seriously lining up something for that ad space – like Yeo Valley before – do yourself a favour and think about social.

 

 

Big hat tip to Luca Massaro for finding the video first.

 

 

So I got the call…

[youtube]http://www.youtube.com/watch?v=6g9TXTSCccM[/youtube]

…I’m off to Helsinki to talk Social at Nokia with some of the best in the business.
If you’re one of the lucky few who are going, I guess I’ll see you there.

If not, watch this space – no doubt I’ll write some of it up 🙂

More to follow…

Social Tool, Tool!

Photobucket

There I was, on the train, on the way into work this morning and I’m listening to a couple of chaps in the next seat talk about plans for a new online marketing strategy…

Yes. That’s right. ON A TRAIN.

So before we even GET to the whole ‘Social’ thing that I’m about to rant about, let’s just take a moment to appreciate the stupidity… or maybe even the complete lack of joined-up thinking that goes hand-in-hand with talking about this kind of stuff on PUBLIC transport…

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Done that? Goooooooood.
Idiots.

Anyway – so here they were, these two suits fellas, talking about ‘Social Networking’ and how they ‘really need to get involved’ to make this campaign really work.
Well I say ‘they’ it was more like just the older bloke telling the younger bloke, what he needed to get their new campaign off the ground…
The older chap opens:

“Look, I need you to tell me about what you can do with YouTube?”

“I can upload videos…”

“Yes. I’ve seen that. But what can we do with YouTube?”

“Aside from upload the videos, well…er…”

“WE NEED YOUTUBE!”

“We have…er…”

“Listen, we’ve got to hit millions of people! Millions. We won’t do it without YouTube.”

And so the conversation carried on, covering such things like MySpace, Facebook and even Flickr but all the while keeping the same familiar pattern, (I’m actually quite surprised I didn’t hear the classic phrase ‘Right, we need a viral’… I may’ve said something at that point)

Anyway, this whole thing got me thinking. I wrote a post about Mobile Advertising for Mobile Industry Review, (then SMS Text News), a few months back outlining the need for complete alignment when dipping your toe into the mobile ad space.
This one was easy, at least this time round they had some kind of idea as to what they were doing…
These two guys on the 9:53 out of Paddington however? Not a hope.

YouTube, to use the example given, is not something you ‘do’, it’s something you use, (like a tool, see).

The best way for me to illustrate this is with cups.

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If your boss turns to you one day and says “I want to do something with YouTube”, what do you say back?

Well look, you’re clearly happy to put anything into the cup as it were; be it lemonade, orange juice, blackcurrant or whatever – But your boss, or whoever’s running the marketing team needs to tell you what that is. The cup is another way of presenting your content. It will speak to different people in different ways. I would not use a cup for anything other than what it is good for… and that is drinking, nay – consuming!

On top of that you also need to ensure that the same blackcurrant you’re using in your cups is being used in the other dispensers that you have at your disposal. I mean, you have other cups right? Right?!
Yeah you do… The banner ads, the traditional print, the skyscrapers, the tv/radio spots etc…
Them. Yeah. They’re cups too.

So when asked, “…like flickr, like YouTube”…etc, they’re just a variation on the cup.

You can help them hold it, you can help others drink from it but what you can’t do is fill it.
Give people some cool stuff inside the cup, don’t just give them the cup.
On it’s own, the cup is nothing.

With planning, time and effort from all parties – the cup can become an integral part of a much larger picnic.

Social Cups, Hugh would be proud.

Balls to it! (a Whatley rant-a-thon) Part 4: The thing about Facebook

It’s a Social TOOL – not a SOCIAL NETWORK!

As I’ve previously stated, I’m a huge fan of Jyri Engelstrom, creator of not only Jaiku but also the dude to first come up with the theory of Social Objects. I could explain what they are – but Hugh MacLeod, he of Gaping Void fame (read his website – it will change your life) has already nailed it to the wall better than I ever could. So go.
Read. Read some more. And get yourself an education.

EDIT – someone else who gets it: Russell Beattie

So yeah – facebook is a social TOOL. People throw objectives like: “We need to make money out of these social networks…”

To the point actually where recently I was unfortunate enough to be invited along to the Telecommunications Executive Network evening (a ‘TEN’ event) which was subtitled:

“Social Networking: What’s Telcoms got to do with it?”

And it was all tally ho and where’s the money and ad-sales this and monetization that… but everyone just seemed to miss the effing point.

To the point where I raised it as a question:

“Good evening. James Whatley, SpinVox… There’s a school of thought that the money is not in fact in Social Networks but in fact Social Objects. Here we are in this room and I know maybeeee… one or two people here. They aren’t in my social network and I doubt very much that I am in theirs. But here we all are gathered here tonight around
this Social Object. The network builds itself around it. The money, therefore… is in the object. Not the network. If you build it they will come. Your comments please?”

Well – that went down a treat!
(especially as the last question of the evening!)

The following exchange:

The guy from Ogilvy: “Is that yours? I’m stealing it…”
Me: “Er no. Actually it’s Jyri Engelstrom’s. Co-founder of Jaiku…”
Ogilvy: “Ah.. see! Another Aggregation site!”

AN AGGREGATION SITE?! AAAAAAAAARGH!

That. Says. It. All.

*sigh*

Ahem – anywhoo – that was a lovely evening.. 🙂

I was clearly the youngest person in the room and yet I felt completely out of my depth.
And in this instance being OUT of my depth meant swimming around in the shallows…

But hey – let’s not bitch moan – it was a very good evening… and I was known at the canapés afterwards as ‘The Social Object Guy’ which was quite amusing…

But yeah – Social Objects. They are what form the foundations of Social Networks. Plant the seed of a network with a Social Gesture from your Social Object.

Again – as Hugh Macloed rightly points out – it ain’t Rocket Science.
I seem to have gone off on a tangent… Where were we? Oh yeah – things that are annoying me online…
Err… I’ve had my Mobile Web Rant elsewhere… and I’ve raged about facebook to the nth degree…
What else…

Hmm.

No. I think that’s it.

I’m done.
For now anyway…