MIR: BBC iPlayer on the N95

Howdy folks, Whatley here,

Haven’t written anything for a while, but this is something I just had to share.

I just got back from filming the latest edition of the Mobile Industry Review Show (live from the T-Mobile event) and I was about to go to bed when I found this video in my Google Reader from one James Burland, he of (the quite frankly awesome) Nokia Creative fame.

The man has got the iPlayer up and running on his N95!


So I did a little digging and then I found this piece over on Symbian-Freak about how to install etc and, as well as finding the actual file there, I also found out a few other facts.

  1. If your Nseries has Web Runtime (WRT) enabled, you can haz iPlayer.
  2. N95ers out there – hit *#0000# – if your firmware is v21 or above, you have WRT enabled.
  3. N95, N96 and N85 all confirmed as compatible
  4. Current installation only works over a wifi connection

I’ve poked a few friends of mine at the Beeb to see if we can talk to some of the techies there, fingers crossed we’ll be able to bring you a follow up piece over the next few days outlining some of the finer details.

So what are you waiting for? Download it now and let us know what you think!


Whatley out.

MIR: N95 Dead; Insurance Nightmare; N95 4GB Exclusive

We interrupt the scheduled programming to bring you a Whatley on Friday exclusive!

– – –

Fwd: I am not happy


So – Those of you who follow me on Jaiku or on twitter may have seen this message appear late last night:

“N95 – kaput :(“

What follows is an account of two hours of my life from the early evening of last night (Thursday).

Vodafone have pissed me off. Their insurance company more so – they are CLEARLY a 3rd party with nothing to do with Vodafone and as such, let them down on an almost spectacular level.
That aside – VF’s CS has seen better days.

If this issue is not resolved by the weekend, I am off to 3.
You heard it here first.

So – What happened?

Well, over the past few weeks the N95 has taken a bit of a beating it’s, how we say in the UK, ‘been in the wars a bit’. I’ve dropped it left, right and centre and even tossed it here and there too.

Note – it was camera tossing – see here.

Anyway – The phone has been fine. I went to a meeting yesterday afternoon, switched the phone off. All fine. I leave the meeting. Switch the phone on. All fine. I get to the station and, whilst waiting for my train, I decide to check the timetable. This is not possible. Not properly anyway. Because, every time I clicked one of the right sided centre keys, the screen went blank. Bugger.

Train arrives. I get on. I test it again. Same thing; Right centre keys make the screen go blank. Left centre keys bring it back. Bugger it.

I’m just off into town for a couple of drinks with the lass and all of a sudden I have no phone. Damn.

What next? I do what any other Vodafone-loving man would do, I call Vodafone.

Here I have to pause. Here for a second, if merely for sheer dramatic effect I must take a moment, and breathe…

I have waxed lyrical about Red’s amazing customer service before, quite a lot actually; online and off.
Thing is with GOOD customer service, you become used to it.
It becomes ‘the norm’.
Anything less than above average is, well,  just average.

I make the call. Bear in mind that as a ‘card carrying member’ (remember?) of Vodafone’s Best Care program I have come to expect the following to happen:

“Hello Mr Whatley, how can I help you today?”

“Hello there, my phone is broken.”

“Ok Mr. Whatley, we can get a replacement out to you with 24hrs, where would you like it to be delivered?”

And. That. Is. It. Job done.

This is what I expected to happen. What I got was something COMPLETELY to the contrary.

CALL 1 (bodes well doesn’t it?)

“Hello Mr Whatley, how can I help you today?”

“Hello there, I wonder if you can help actually. It’s my phone. The screen really, it started to go off and on earlier and now… Well now it won’t even come on at all”

“And what phone do you have Mr Whatley? Says here you have the N95, is it the 8GB version?”

“No no, I’ve got an old school original N95.”

“Ok, and did you buy it from a store or over the phone?”

“Over the phone. I NEVER go in store.”

“Ok Mr Whatley, and what do you think may’ve the problem on the phone?”

“I’m not entirely sure to be honest, I do USE my phone. I mean REALLY use it. But I know I’ve definitely dropped it twice in the last two weeks.”

“Oh ok Mr Whatley, no problem. It sounds like you may have to make an insurance claim but that shouldn’t take a minute. Well I’ve just checked and it looks like we don’t actually have any N95s in stock anymore, but that’s ok. The insurance will just send you an 8GB instead, is that ok?”

Leaving aside my N95-1 preferences for a second…

“Oh.. er.. ok, can’t really complain! Yes, I guess that would be fine, thank you!”

“Ok Mr Whatley I’ll just put you through to the insurance department.”

“Thank you very much.”


“Hello you’re through to Vodafone In-sure-antz… *giggle* …”

Note – the giggling – the girl that I was put through to was clearly having some kind of joke on the other end of the line and was finding it hard to control her laughter. Hilarious.

“Before I go on… *giggle* …stop it… *giggle* …can I just tell.. *giggle* …can I just tell you that callsarerecordedfortraininperposeees…”  *muffled laughter*

I’ve worked in a call centre myself. This happens. You just get the giggles sometimes.
However, I wasn’t in the mood.

I hung up and re-dialled 191,
I get through to the woman sitting next to the first woman I spoke to the first time round.


“Oh, sorry to hear what’s happened Mr Whatley, I’ll try and put you through again.”


“Hi Mr Whatley, I’ve explained all your details and told them what the situation is, I’ll just put you through now.”

“Hello you’re through to Vodafone In-sure-antz, can I take your name please?”

“Haven’t you got it? Ok. James Whatley.”

“And how can I help?”

“You mean you weren’t told?”

“You want to make a claim sir?”

“Yes. The screen on my N95. It’s broken. I need to get it replaced.”

“And when did it break sir?”

“This afternoon.”

“As a result of what sir?”

“Well, I’ve dropped it recently.”

“When sir?”

“A couple of times. RECENTLY.”

“Oh. So the screen was working today then sir?”


“Did you drop it today sir?”

“No, but I think it’s an issue of overall wear and tear if you will.”

“But you didn.t drop it today sir?”

“Well, no but…”

“Well then the screen failure can’t be down to you dropping it Sir… *sigh* …it’s a warrantee issue. I’ll pass you back to customer care.”

Turns out ‘pass you back to customer care’ is a euphemism for ‘hang up on you’.

If you’ve made it this far – thank you – I applaud your reading efforts. By this time I had travelled from Oxford to Paddington and I’m now at Paddington Station when I make call number 3.

“Hello there, I don’t have time to go through this again. I just want to complain about the poor standard of service that your insurance company provides. First they lack professionalism and second they show no real willingness to help and/or cooperate.”

“Of course Mr Whatley, what is the problem?”

I explain. THIS TIME ROUND I’m advised that I will have to take the phone IN STORE to have it examined.

“Look. I don’t have time to do this now. I called to complain. I need to get on the tube. I’ll call back later.”

By now I am seething. I get off the tube at London Waterloo and the lass is running a little late. I’ll try again. I think.


“Hello there, I’ve had a rough time with CS so far this evening. I understand this isn’t your fault so I won’t scream and shout. My N95. It’s broken.”

“Ok sir, which one do you have? The 4GB or the 8GB?”


“Which N95 do you have sir? The 4GB or the 8GB?”

“Er… There isn’t a 4GB N95.”

“Yes there is Sir, it’s ok, you’ve probably got the 8GB, the black one right sir?”
(this time in a slightly condescending kind of ‘it’s ok sir, you don’t know about your silly little broken phone’ voice)

“Look, I don’t have the 8GB version of the phone. I have the silver one.”

“..The 4GB.”

“NO! THERE IS NO 4GB N95! I work in the bloody industry and I know this phone inside and out and unless you’ve started shipping them with a 4GB MicroSD card as standard then it does not exist. The original N95, the silver one, the one IN MY HAND, comes with 160MB internal flash memory and 64MB RAM. Not 4GB.”

“I’m sorry sir but…”

“Look, let’s no split hairs. I know I’m right on this. It’s not why I called. I called because my phone is broken.”

“Yes Mr Whatley, says here you’ve been advised to take it in-store to have it examined?”

“Yes, that’s right. But that’s not good enough. I need a replacement as soon as.”

“That’s ok sir, if you hand it over in-store they will pop it in a jiffy bag, send it off to be repaired and it will be back within 7 days tops.”

NOTE – I’ve been here before – it NEVER takes seven days. THIS is why I stopped going in-store.

“I doubt that. Plus what am I to do without a phone?”

“They’ll have a phone you can borrow sir.”

“Have you ever had to borrow one from in-store before?”

“They have the Sharp device range sir.”

“Yes. I know. Horrid devices. They’re not nice. Listen. You don’t get it. I’m a mobile phone blogger. It’s what I do. Not having a decent handset in this business is quite frankly a ridiculous notion and I REALLY need to get this sorted ASAP!”

“Yes sir, if you take it in-store tomorrow I’m sure they’ll be able to…”

At this point I gave up. I am SO mad. The phone, FOR WHATEVER REASON, no longer works. Actually, that’s incorrect. The screen no longer works. The phone works fine. In fact, I know my N95 THAT WELL, I’m able to send texts and make calls in the dark.

Fortunately I am lucky enough to currently be in possession of a Nokia N82 (kindly supplied by those lovely folk at WOM World, this device however I have been using as my work phone. That reluctant was I to give up my N95 as my main device I opted to switch out the E61i for the duration of the loan period.

While I’ve been typing up this tirade I’ve been backing up/restoring/sync-ing each device to switch the N82 into my main device and the E61i back to my work device.

Incidentally – I’m not even touching upon the review of the N82 yet, or the amazing differences between the Nseries and the Eseries range of devices that I uncovered by making this switch – they can all wait for another post.

This post – THIS ONE THAT YOU’RE READING RIGHT NOW – is about how disappointed I am with Vodafone. You may call me fickle, but have a read of it again. See if you’d settle for this kind of ‘service’.

I am NOT a happy customer.

And do you know what makes it worse? It’s happened beforesame problem(s)

This time though there has been no resolve.

The issue is still open.

I genuinely do not know what to do next. My instinct tells me to call VF again – To keep on keeping on. This issue has happened before and I got a replacement within 24hrs.

Why is it any different now?

Why is Vodafone’s customer service so inconsistent?

Why do they allow such a shoddy experience when it comes to their mobile insurance – which, by the way, I PAY EXTRA FOR!

If I don’t have a new N95 by the end of the weekend, or at least, on its way to me by the end of the weekend – as I said at the beginning of this post – I’m going to 3.

And I’ll tell every soul that I ever sold onto Vodafone that they made a mistake and that Vodafone don’t care about their customers, nor do they care for their (outsourced) insurance – that’s not worth the paper it is written on.

With that, I am spent. If you made it to the end, thanks.
If you’ve got a spare N95-1 lying around, let me know – I’m open to offers.

– – –

Nokia Webcast – Live Post!

I’m sitting here RIGHT NOW at the Nokia Webcast in Hall 8 of the Mobile World Congress in Barcelona…

Soundbites so far:

“35millions GPS devices to be shipped in ’08.”

“Nokia Maps 2.0 launched – Now includes ‘Pedestrian Navigation’ …Barcelona tours already planned via Nokia Maps…”

“Nokia N78 – follower of the N73 – shipping Q2 2008… includes FM transmitter.. Geotagging included..”

“The N95 user’s behavourial activities define the changes of consumers. The phone reinvented convergences… “

“N96 introduced. Iconic slider included… Kick stand included [like the N82] – shipping Q3… 550e.”

This last one is a bit pants if you ask me.
Looks too much like the N81, which is a horrid device… Meh… Full flash supported which is lovely but to be honest I’m not a fan…

More to follow…

Nokia’s New Flagship Store – London

Alright folks,

Happened to be passing through London town yesterday and, whilst I was Jaikuing away, my new friend Steve from S60Blogger requested some photos of the BRAND NEW Nokia Flagship Store on Regent Street…

These I took and, after eventually uploading them to my Flickr (via ShoZu – my new favourite app) for the world to see, I thought I’d post some here… see below


And also, to show that there’s no favouritism, I also followed through on Stefan from Intomobile‘s request for a QIK video tour too!

Big love to Ricky Cadden, Symbian-Guru, who reported on these FIRST over at SMS Text News and then again over at Symbian Guru.

Top Bombin’ Chap!

MIR: How do you use your mobile handset?

A day in the life of heavy mobile usage…

Fwd: Whatley on Wednesday 090108 - How do you eat yours?

I am, by my own admission, a power user. This may come as no surprise to the regular readers. In fact, I’d hazard a guess that around half of Ewan’s reader-base would probably consider themselves within this category?

But, what defines a power user?

Well I kept on a diary this morning. Not for too long, a few hours, jotting down any mobile activity on the fly… Have a read:

7:05 – My N95 tries to wake me up to the sound of the Plain White Tees.

I hit snooze.

7:15 – My N95 tries to wake me up again.

I hit snooze.

7:17 – The calendar reminder I set myself the night before, pre-empting this state of affairs, wakes me up properly with the message ‘Wake up you sleeping fool – you have a meeting in town!’

I get up.

7:30 – Whilst getting washed and ready I check Vodafone’s ‘My Travel’ section of Vodafone Live! to see when’s the next train to Richmond. Twenty minutes from now. Cool.

7:40 – I leave the house. Earphones are in and my phone’s MP3 player is happily randomising the 5GB worth of music I have on the microSD card within, for my listening pleasure.

Along the brisk 5min walk to the station I quickly check my train times again (yes, I know I’ve already checked them but I’m insanely regimented about being on time) and then open my Jaiku client to see if my friend Jana is going to be on the same train as me.
She’s not, she’s working from home as she’s not feeling too well and her phone’s profile is on silent so there’s no point calling her either.

All of this from one quick glance at Jaiku. Nice.

7:52 – I board the train to Richmond. At this point my, quite frankly, invaluable Tube Map java app comes into play as I need to work out the quickest route to Piccadilly Circus; Richmond – Hammersmith – Piccadilly. Sorted.

8:05 – The outskirts of the District Line Underground are in fact overground and so I use this time to read up on the morning’s news.

Starting with Mippin, I work my way through: All About Symbian, SMS Text News, Darla Mack, Symbian-Guru.com, WiiWii.tv and anything else that might be of any interest.

I check my emails on the new http://beta.m.yahoo.com, (note – NOT on Yahoo Go. Yahoo Go is BAD), scan my IMs (Gtalk, MSN and Yahoo) using Agile Messenger , as well as also managing to find time to update my facebook, reply to some Tweets and catch up on Jaiku via their mdot websites!

As I head underground at Hammersmith, I start cross checking my work phone’s calendar (the E61i’s native app) against my personal calendar (the Handy Calendar app from Epocware – http://epocware.com/ ) to check for double bookings and the like… Glad I did, have a birthday on an away day that I need to get out of somehow, eek.

Incidentally – as a point of interest – I spot my 2nd iPhone ‘in the wild’. I’m tempted to ask the woman how she could justify it but she hides it away quick before anyone else notices she’s got one…

9:10 – I arrive at Piccadilly Circus and have no idea where I’m going for my meeting. I m.google the agency quick, grab their postcode from their website, tap that into my GPS and voila… it’s just round the corner. Easy peasy.

10:15 – One of the key people has to dash off after receiving a converted voicemail (as a text message, through SpinVox) from his Wife. Her car has just got a puncture and she needs his help. Unfortunate situation aside, that’s a little piece of magic right there. Without SpinVox he wouldn’t have called his Wife back until after the meeting. Already he gets it.

10:20 – I head off, but I need to write up some notes and check emails etc… So a quick SMS off to the Texperts is required methinks:

“I’m in Piccadilly. Where can I get a decent cup of coffee and some free wi-fi?”

10:25 – The answer comes back as: ‘The 5th View Cafe above Waterstones on Picadilly’ and off I trot.

10:30 – Setting up a mini-office over a cafe mocha I glance out the window. The view is amazing. Out pops the N95, I snap a quick photo and then upload it straight to my Flickr, via ShoZu.

Here’s the picture, by the way:

10:35 – I plug my ears back in and settle down to get on with some work.
The End.

So why bother writing this up? Three reasons really.

1) To give an insight into the usage habits of a genuine power user.

2) To find out more about the user habits of the SMS Text News reader base:
‘How do you eat yours?’

3) To ask if anyone out there thinks there is something missing: What application do you use every day that you could not live without?

R.I.P. N95

This morning, my phone died.

It ran away… then came back… but I think… I think, in its absence it must’ve caught some horrific disease or something…

The screen has broken…

The phone is no more!
It has ceased to be!
It has expired and gone to meet his maker!
It’s a stiff! Bereft of life, it rests in peace! If I hadn’t nailed it to my hand it’d be pushing up the daisies!
It’s metabolic processes are now history!

It’s off the twig! It’s kicked the bucket, its shuffled off its mortal coil, run down the curtain and joined the bleedin’ choir invisible!!