Ads on Instagram are already here. But are they legal?

Place your bets now please…

The facts:

  • The Facebook-owned photo-sharing site, Instagram, does not have a business model (yet).
  • ‘Official’ ads will be coming soon (if on hold), but celebrities (and their sponsors) aren’t waiting around.
  • The US Federal Trade Commission state that ads on social media must be labelled as such*.

With those key points in tow, let’s take a look at a few recent examples of how ads have begun to appear on the this particular social network –

EXAMPLE 1:  Lebron James, Nike

Copy: ‘These are simply the best!! Ultra comfy and can wear them with anything. I’m ordering 100 pair right now. #kicks #Nike #family’

Is this an ad? It could be deemed as such, certainly. Is Lebron James sponsored by Nike? Definitely. Is ‘endorsement of product across social media’ part of his contract? Maybe. This is something I’ve talked about before. In short: how do social media advertising rules work when it comes to sponsorship deals? Should this image have an #ad tag?

Let me know in the comments.

EXAMPLE 2. Kim Kardashian, Sun Kissed

Copy: ‘Sprayed tonight after watching KKTM! My legs are soooo dark! Loving Kardashian SunKissed! #AvailableAtUlta’

If this isn’t an ad, then I really don’t know what is. Let’s review –

  1. We’ve got a CLEAR product shot!
  2. We’ve got a a massive ENDORSEMENT (Kim’s ‘LOVING’ it guys).
  3. Finally, that final hashtag? Oh, hi there call to action. How you doin’?

All of these elements add up to a clear piece of advertising. Is it marked up as such? No. While you could argue that KK is endorsing her own products here (so no money has officially changed hands, and this is technically not actually ‘paid for’ advertising) and therefore she’s exempt from the advertising guidelines… but still, it’s a grey area at best.

EXAMPLE 3: Nicole Richie, Suave
(image via Ad Age)

Copy: ‘Ad: My new don’t-leave-home-without-it product? Moroccan Infusion Styling Oil from @SuaveBeauty! Check out ways to add brilliant shine to your style here: bit.ly/XDJOkp’

OK, so this works. Finally someone is using the ‘Ad’ tag properly when it comes to advertising via earned media – hurrah! The interesting point here is that the brand in question has gone on record and said that the above image was indeed part of the existing partnership between the company and Ms Richie. Again, making things even clearer. Perfect.

——  So what can we learn from this?

There are three things at play here –

1. Without a business model, Instagram, and therefore Facebook, is clearly missing out on potentially lucrative ad dollars being bought and sold on their network.

2. Celebrities, and their sponsors, are getting smarter, faster.

3. In the same way that the ASA took Snickers and Nike to tribunal here in the UK, I wouldn’t be surprised if the FTC went knocking on the doors of a few US-based brands in the very near future.

It sounds so obvious when you say it out loud but, when it comes to paid-for endorsements on social media, clarity and transparency are key.

 

*Here in the UK, the ASA have a similar policy but the terms regarding disclosures are not as explicit.

NEW Twitter Cards for Brands: The Impact

Twitter has quietly launched new markup documentation for twitter cards…

And brands should take note. Why? Let’s start at the top –

What are Twitter cards?

Twitter cards are a fairly recent addition to the Twitter suite of tools that allow richest media content (images, videos, and blog post previews – or ‘photo’, ‘player’, and ‘summary’ respectively) to be displayed in-stream. Launched last year with a few partners such as The New York Times and WWE, these expanded Tweets are another way for publishers to engage with Twitters in a more meaningful way.

Since June last year, Twitter has slowly released this functionality both as new partnerships with other media houses; and as developer documentation for others to add to their own websites and blogs.

Why are they useful?

It’s simple: Twitter cards enable a preview (or in some cases a full view) of the content linked to in the Tweet. This means users of the official Twitter client can consume content without leaving the app and, if they do have to click out, they have a better understanding of what they’re about to engage with.

So what’s new?

Overnight, Twitter launched three more variations of the Twitter card on top of their ex: App, Gallery, and Product.

The first two work as follows –

App
This one shows information about an app; including the app name, icon, description and other details such as the rating or price. If your app is in the AppleApp Store or Google Play, then the corresponding information there can be pulled in accordingly.

Result? More app downloads, hurrah! 

Gallery
This new card represents an album or a collection of photographs via a preview of the photo gallery. This card indicates to a Twitter user that a gallery has been shared, as opposed to just one individual photo.

Result? More imagery = more engaging = increased CTR.

That’s all well and good, but it’s this next third one that I find most interesting:

Product
The Twitter product card can represent different products by showing an image and description, along with up to two customisable fields that let you display more details like price or ratings.

On both web and mobile, it would look something like this –

Result? MORE. SALES. It’s that simple. 

In short: this is fantastic.

This basically says that brands can now, with a simple piece of html markup, preview actual products, for purchase, including reviews and/or pricing information into their followers’ Twitter streams. Combine that with some decent tracking and you finally have what looks like a decent social sales ecosystem.

Think about that for a second; instead of ‘Hey! Look at this thing we’ve launched! [link]’, you now get ‘Hey! Look at this thing we’ve launched [image] + [price]’.

HUGE.

We’re already talking to our clients about getting this markup integrated into their websites’ product pages, and we’ve got a funny feeling a few of you might be too.

Exciting times indeed.

 

The FTC: Paying for a Tweet? It needs fine print.

Just over a week ago now, the Federal Trade Commission (FTC) in the US ruled that ads in Twitter (or paid for/sponsored Tweets) need to follow the same basic requirements as the rest of the advertising world, eg: they need some fine print.

To prevent consumers being misled by their favourite celebrity, for example, sponsored social media must now be sure to include an explanation of sorts that explains that the content in question is paid for.

There are two kinds of responses to this ruling:

Response 1  (the dumb response):

“Oh my God?! Are you guys NUTS?! SMALL PRINT?! ON A TWEET?! WHAT? Does the FTC have any ideas as to what they’re talking about?! We’ve only got 140 characters to work with here! COME. ON!”

The FTC clearly state ‘Disclosures must be clear enough that they aren’t “misleading a significant minority of reasonable consumers. If a company can’t find a way to make its disclosure fit the constraints of social or mobile ad, it needs to change the ad copy so that it doesn’t require a disclosure.’

So we move on –

Response 2 (the smart response): 

“Oh, you mean sticking ‘#ad’ on the end of paid-for content? Yeah, sure. We can do that. In fact it makes sense and hell, it’s only three characters; that actually helps us!”

What’s great about this ruling is that they’ve been very clear about what does and what does not constitute ‘full disclosure’ and – to my mind at least – settles a long-standing argument over what is the best way to signal a Tweet is an ad.

Here in the UK both #spon and #ad are accepted or ‘recommended’ ways to indicate that the social media content you’re consuming is paid for. It’s something that I personally disagree with; #spon is too esoteric and doesn’t actually mean anything to the every day Twitter user. #Ad not only makes it clear what it is you’re looking at but it also uses less characters too. The FTC are in agreement:

‘Consumers might not understand that “#spon” means that the message was sponsored by an advertiser. If a significant proportion of reasonable viewers would not, then the ad would be deceptive.’

In short, when paying for tweets: #ad good, #spon bad. 

The full PDF from the FTC is available to download and, aside from being essential reading to every US-based social media practitioner, is actually a really insightful read and well recommended for anyone looking for a basic understanding of what is and what is not possible when it comes to the world of paid-for social media content.

I would especially recommend taking a look at ‘Example 17’ in the appendix to firmly understand the nuances involved when dealing with celebrity endorsements.

 

Five key takeaways from Social Media World Forum 2013 #SMWF

Looking for ways to get social media traction at your place of work? Read on –

This past week, the 2013 European Social Media World Forum (#SMWF) conference took place in London and yours truly was lucky enough to not only attend, but also appear on one of the panels.

More on that last part shortly but first, my remit for the event was simple:

How did I get on? That remains to be seen, but here are five key takeaways that are definitely worth paying attention to.

1. Zero budget does not mean zero spend.

‘We got our social media up running internally with zero budget!’
‘Social media was a cost-free way to get our message out!’
‘We had no extra budget from our stakeholders, yet we still managed to get it launched!’ 

These statements are all fundamentally not true.

All meaningful efforts in social media need that most valuable of any company asset: hours. Without time, none of it would happen and without effort, none of it would happen properly. This seems like an obvious statement but you’d be surprised how many times it is said, heard, and believed within corporate circles. Next time someone tells you social media is cheap and easy, tell them: you’re wrong!

2. ‘If it doesn’t work on mobile, go home!’

The above statement was said by Dominic Burch (pictured above), head of social media for UK supermarket chain, Asda (part of the Wal-Mart group). This is huge. Why is this huge? Asda’s target market is Mums.

Back in 2010, Google Chief Exec Eric Schmidt took to the stage at Mobile World Congress and said his new motto was ‘mobile first‘.  Three years later and big corporations are catching on. Not only to this future-proofing concept, but also to the fact that their audiences have moved. Mums are mobile first, which means you have to be too.

Also: 56 RTs and counting.

3. Pirate Ships work.

Many of the speakers at #SMWF spoke today about ‘working outside of the rules’ and ‘circumnavigating process’; this is typical pirate ship behaviour. What am I talking about? Let me explain.

Back in days of old, pirates were able to out-manoeuvre large naval ships by being low in number, agile in their approach, and surprisingly daring in their gold-gaining strategies. Many social media teams started out in the exact same way. The lead social media head spots the opportunity to make revenue, breaks away from the pack, shoots, scores; and then – and this is key – begins to recruit more pirates to his/her cause (additional takeaway: if you can’t find another pirate internally, ‘network your face off’ within the business – Nissan’s head of social did this for years until he had the support he needed to launch the dept. formally).

From global finance companies, through to every day supermarkets – the pirate ship methodology works. If they can do it, you can too.

4. Know what you are, but also know what you’re not.

Cordell Lawrence from Jack Daniel’s gave a superb presentation in their ‘Telling, not Selling‘ session on what and how authenticity drives their social media output. All of their efforts stem from a clear brand ethos and strategy that informs everything they do both above the line and below the line, throughout social media.

The key take out (for me at least) was the ‘What Jack is’ and ‘What Jack is not’ slide. This is textbook brand strategy; strong brands know what they are, but stronger brands know what they are not. e.g.:

  • Jack is traditional.
  • Jack is not trendy.
  • Jack is whiskey as a craft.
  • Jack is not whiskey as a product.
  • Jack is friendly.
  • Jack is not silly or cute.

I’m from a branding background and seeing this kind of strategy warms the cockles of my heart. On top of that, and coming from an experienced community management perspective, these kind of guidelines are essential for delivering an on brand and on target social media tone of voice.

5. Help others to help yourself.

This last one really does read like some kind of meaningless platitude that wouldn’t go a miss out of a nursery book at bedtime. HOWEVER. When it comes to selling social media usage upwards in the chain of command, this could never be more true.

To provide context, and please forgive me – this really isn’t rocket science, the question and answer ran as follows:

Q: ‘How do I convince my manager that we need to use social media?’

A: Simple. Find out what their objectives are; find out what their KPIs are; find out exactly what that person needs to do to do in order to attain their bonus at the end of the year and then show them how social media can help them achieve those goals.’

You’d be amazed at what making your boss look good in front of his boss will do for your efforts in social.

 

 

 

Targeting Twitter’s audience by the TV that they watch

The future, I sees it –

Back in September last year, I put together a few ideas about what evolutions we might see in the social media industry during 2013. Snappily entitled ‘2013 Social Media Predictions‘, one of the areas focused on was how Social TV and advertising would need to work closer together if they planned to meaningfully speak to their audiences across multiple different platforms.

Quote:

“…Soon smart media-planners will force Twitter to allow time-sensitive promoted tweets, with time-focused twitter ads designed to populate at specific times – down to the very minute. Whereas the traditional consumer used to put the kettle on, today’s viewers are now turning to Twitter (and away from the ads), the industry won’t put up with this for long.”

Makes sense, right? Of course it does. So it came as no surprise at all to read that, thanks to the advent of Twitter’s new Ad API, the smart folk at TBG Digital have done just that.

Introducing Calendar Live, a new platform that  allows buyers to purchase Promoted Tweets in sync with television programmes. It’s that simple. While it’s true that marketers could kind of do this already, this new system makes it supremely easier and brings in additional features such as trend monitoring and more granular time-targeting.

Calendar Live

Bonus simplicity: it looks just like your TV guide – 

While this isn’t the kind of ad-based scheduling I was initially talking about, it is a step towards a more connected approach to social media ad-planning. Good work Twitter, and well done TBG. We’ve been looking at a number of solutions to manage our approach to social media and TV of late, and Calendar Live looks like it might actually have something useful to both brands and agencies alike.

Three final points:

  1. With similar fantastic work taking place right now in the form of Three’s #DancePonyDance, this kind of integration really is the at the forefront of where social media, and thus social TV, is headed during 2013.
     –
  2. SXSW is on right now which, to me at least, means big news like this gets swept away under the mess of it all. Rule one: don’t launch during SXSW.
     –
  3. I love it when I’m right.
    - 

5 things brands can learn from the Bieber debacle

Come on, you all knew this was coming.

It has not been a good few days for the global superstar. Where do we begin?

The #BieberBacklash (yes, that’s actually a hashtag) began when he had the ‘worst birthday‘ after being ejected from a London club for allegedly smuggling underage fans/guests through the door.

It’s a tough life, right? #BieberProblems.

Then, over the weekend, a seemingly innocuous tweet kicked off a fracas after Beiber RT’d a (SHOCK HORROR) a non-fan for saying she liked his new album.

The  Drum reports:

‘A succession of embittered fans jealous that their idol had deigned to retweet someone other than themselves who wasn’t a ‘real’ fan duly emerged with a series of hate filled tweets; including @julietesqueda who wrote: ‘Not really a fan of Justin Bieber but his acoustic album is really good!’’

Finally, last night, the Biebs was not one but two hours late arriving on stage on the opening night of his four day stint at the O2 . On a schoool night too? Never. Never say never. 

But OK, let’s look at this properly – what can brands learn from this?

1. Think before you Tweet
A few years ago, an agency head got into trouble after being somewhat unkind about the city where his main client was based. A silly error and, looking back through the mist of social media evolution, it seems like it’s a mistake of days gone by. But still, the lesson stands true: think before you tweet and never, ever tweet angry.

2. Reward existing fans, as well as new ones
Advocacy is everything. And, as innocent as it is to celebrate the acquisition of a new fan, treating all others in the same way will reap the benefits in the long term. In short: existing customers matter. Many service providers have got into the habit of offering their latest and best promotions (or at least deals of equal value) to both sets of customers. In future, Bieber might do too.

Sidenote: see also the death of ‘Our 2000th follower wins X!’ competitions. If you see this in action, call it out!  Why would anyone want to reward this brand new person when the 1999 have been supporting your growth along the way? It doesn’t make sense.

3. Know your audience
Whenever you kick off ANY kind of social media activity it is essential you understake a number of listening exercises to not only understand the current landscape of the market you’re working in but to also understand your audience. If Bieber had any insight – or had done any research – he would’ve known the following:

  • Monday night is a school night yo!
  • Travelling in (and out of) London late at night isn’t a fantastic experience (especially for young kids)
  • If he didn’t hear the boos from his dressing room then he certainly should/could have read about their disappointment online

4. Under-promise, over-deliver
Keeping your brand promises my seem like an easy and obvious one but it’s amazing how often many different brands forget this (at the expense of their fans and consumers). If you’re going to promise an AMAZING concert to all of your LOVING fans at a specific time, then you better make sure it happens.

And if you don’t – if you over-promise and under-deliver -well, then you really need to –

5. Invest in a Crisis Comms plan
Plan for the worst. Know what to do when things go wrong. At the time of writing, the Biebmeister is still yet to address the wealth of disappointed fans that had to leave the O2 early last night. A good crisis comms plan would know what to do in this situation: be that have the man(?) himself apologise on stage or even consider refund the ticket money – there are many different ways he could make this situation better. 12hrs later: none are yet to appear.

Irrespective of your opinion on Bieber-mania, there are a many, many unhappy fans sitting down at school today who feel let down by their beloved idol.

Read over the above again and just think: could it happen to you?

 

 Image via Adam Sundana on Flickr

Panda Style!

So, this happened –

The chaps at work are looking after the Cheng Du Pambassador programme and well, when you leave a panda outfit laying around the office, mad things are bound to happen.

Love. Love. Love.

Moreso because I both know a fair few peeps in the video as well I know exactly what bits were left on the cutting room floor (perhaps they’ll get leaked a tt later date) .

For now, go Tweet and Share the hell out of this video – the WORLD needs to see it!

Yeah yeah, two panda posts in one week. It’s not like I’m influenced by anyone who loves pandas or anything…